Shipsage was founded by a team of long-time ecommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.
We made the choice early on not to contract with third-party warehouses, instead focusing on a handful of strategic locations that are fully operated by shipsage employees. This decision ,combined with our collective industry knowledge, lets us provide customers with unmatched guidance and confidence as they set up a more efficient, scalable fulfillment infrastructure.
The Opportunity:
This is an incredibly important position that helps to monitor and complete inventory related activities of all Shipsage merchants at partner fulfillment centers and works directly with on-site partners to resolve any merchant concerns. At Shipsage, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations.
In this role you will…
- Resolve merchant-facing requests around inventory related issues.
- Work directly with on-site partners to resolve merchant concerns.
- Investigate inventory discrepancies reported by Merchant support.
- Perform physical location checks to ensure quality and reconcile inventory variances.
- Play a pivotal role in understanding the root cause of inventory adjustments and participate in efforts to correct.
- Vocalize concerns around inventory practices to ICQA Regional Manager, helping to identify areas of opportunity in day-to-day processes.
- Communicate updates and relay important operational information about clients directly to Manager, Supply Chain ICQA.
- Run cycle counting and inventory control processes according to written SOP’s and in partnership with partner resources.
- Perform audits or other actions requested by merchants within the site.
- Comply to all food safety and compliance policies and regulations.
- Additional duties and responsibilities as necessary.
What You’ll Bring to the Team (Required Skills):
- 2+ years of client services, or project management experience
- Proficient with technology including G-Suite and data manipulation via Spreadsheet
- Strong communication and client management skills
- A self starter who can work independently
- Ability to quickly adopt to new technical processes and roll out new technical workflows to clients
- Desire to work in a fast-paced, tech-oriented, startup culture
Perks & Benefits:
- Medical, Dental, Vision & Basic Life Insurance
- 401K Match
- Variety of voluntary benefits, such as, short term disability
- Weekly paycheck with paid overtime eligibility
- Pay progression program
- Paid Time Off & Sick Time Off
- Referral Bonus Program