Shipsage was founded by a team of long-time ecommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.
We made the choice early on not to contract with third-party warehouses, instead focusing on a handful of strategic locations that are fully operated by shipsage employees. This decision ,combined with our collective industry knowledge, lets us provide customers with unmatched guidance and confidence as they set up a more efficient, scalable fulfillment infrastructure.
In this role you will…
- Be responsible for managing the day to day functions of accounts ranging from low to medium revenue on an monthly basis
- Provide Shipsage onboarding and continued education/training throughout lifecycle
- Provide world class customer support to clients, handling all questions and escalated issues as required
- Work directly with our Support and Warehouse teams to ensure deliverables are being achieved
- Work alongside the Sales team to provide product demonstrations to prospective clients
- Help strategize with customers on how to optimize the Shipsage portal
- Handle incoming chat, support tickets and email interaction with Shipsage’s clients
- Managing customer projects through our proprietary customer portal
- Be able to succeed in a high pressure, entrepreneurial environment.
- Additional duties as requested by the business as dictated by business needs
What You’ll Bring to the Team (Required Skills):
- 2+ years of client services, or project management experience
- Proficient with technology including G-Suite and data manipulation via Spreadsheet
- Strong communication and client management skills
- A self starter who can work independently
- Ability to quickly adopt to new technical processes and roll out new technical workflows to clients
- Desire to work in a fast-paced, tech-oriented, startup culture
Perks & Benefits:
- Medical, Dental, Vision & Basic Life Insurance
- 401K Match
- Variety of voluntary benefits, such as: short term disability
- Weekly paychecks & Wage Progression Program
- KinderBob Daycare Stipend program
- Paid Time Off & Sick Time Off
- Referral Bonus Program